1. Refund requirements:

In the following circumstances, we will issue refunds to customers:

  • When an order is successful but the goods has not yet been delivered, refund
  • When we run out of a product that a consumer wants to order but the website hasn’t been updated in time, or when a customer orders by accident, this situation arises.
  • When the buyer receives the product but it is flawed on our end, we will refund the money.
  • When a customer’s demands change and they no longer wish to get the product, they should get a refund.

2. Refund procedure:

Within Vietnam:

Use a bank transfer to pay.

Within USA

Through the Stripe or Paypal payment mechanism, we will refund.

3. When to provide a refund

After we verify that the goods have been returned and meet the aforementioned requirements, we will start processing refunds within 3-5 business days. Customers will receive email notifications from us.

4. When will the customer be refunded?

Within Vietnam:

Depending on the type of bank, it may take longer or shorter for you to receive the entire wire transfer of funds. From the time we make the transfer back to the consumer, this will typically occur within 14 days.

If after 14 days after receiving the email we confirm the transfer to you, you have not received your money, please contact us via email We will assist you to check and reconcile with your bank if there is any problem.

United States:

Normally you will receive the money within 14 days from the time we make the transfer back to the customer.

5. Full Refund:

We will give you a full refund.


1. Returns and refunds are accepted in the cases below.

If an item arrives in any of the following conditions, we will make every effort to refund the full amount of your initial order.

  • The product arrives damaged.
  • The product arrives shattered.
  • The product design is not the same as the one you ordered.
  • The product size differs from what you ordered.
  • The product material differs from what you ordered.
  • The product you ordered is not the one you received.
  • The product differs from how it was described in the original.

Condition of the product when returned.

The item(s) must be returned in their original condition and in their original packaging.

Noticeably, returned item(s) must NOT meet the following conditions:

  • The item(s) have been worn or washed
  • The item(s) have been modified in any way,
  • The item(s) are in any way defective from the original, unless the condition is our fault
  • The item(s) do not have their original tags.
  • The item(s) have some redundant thread that can be easily cut/repaired.

2. Time frame can be returned after the order has been delivered.

  • Our policy was in effect for 30 days after the delivery process was completed. However, if you buy during Christmas or New Year (December 20, 2023 to January 6, 2024), it is 40 days from the delivery
  • After this time the order will be considered accepted by the customer, and no reimbursement will be made.

3. Return cost

Currency applied for this policy

  • We adopt and use USD (US Dollar) currency for this form
  • We do not charge any additional fees
  • For defective products (This happens when the product is wrong, damaged by the carrier or otherwise), there will be no charge for the customer to return the item.
  • In case the customer is not satisfied (this happens when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore), the customer will bear the actual cost of shipping the goods returned.
  • In case the product has stains, shrinkage, wrinkles or discoloration after washing, customers are allowed to return it without any fee.

4. Return method

By mail

– Customers send a return request to email: with subject “Return/Refund Request” and provide us with the order number + Faulty image on the product.

– We will review the request and provide a return label via email. Customers need to download and print.

– Customers need to pack the returned product and send it to us at 6th floor Hongkong Tower, 243A La Thanh street, Lang Thuong ward, Dong Da district, Hanoi city 100000 Vietnam (Contact the email in advance to make an appointment) with the recipient’s name: Printyfly Return.

Depending on the circumstances, additional instructions will be provided.

If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.

Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.

There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to in a separate email.

Thank you,

Customer Service Department